| Marketing & Advertising |
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| Bill Gates | Your most unhappy customers are your greatest source of learning. |
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| David Ogilvy | I notice increasing reluctance on the part of marketing executives to use judgement; they are coming to rely too much on research, and they use it as a drunkard uses a lamp post: for support, rather than for illumination. |
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| Charles Darwin | It is not the strongest of the species that survives, not the most intelligent that survives. It is the one that is most adaptable to change. |
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| Leonardo da Vinci | Simplicity is the ultimate sophistication. |
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| Jack Welch | Marketing isn't somebody's responsibility, marketing is everybody's responsibility. |
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| Henry Ford | If I'd asked people what they wanted, they would have said faster horses. |
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| Rosabeth Moss Kanter | The secret of innovation is that it gives you a temporary monopoly. It means that you can charge more for it |
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| Peter F Drucker | Plans are only good intentions unless they immediately degenerate into hard work |
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| Philip Kotler | If you fail to plan, you plan to fail |
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| Bateson | Quality is generally conceptualised as an attitude, the customer's comprehensive evaluation of a service offering. It is built up from a series of evaluated experiences and hence is less dynamic than satisfaction. Satisfaction is the outcome of the evaluation a consumer makes of any specific transaction |
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| David Maister | New business will be won only to the extent that the client believes that the professional is interested, cares and is trying to help |
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| David Ogilvy | It's not creative unless it sells |
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| Benjamin Franklin | It takes many good deeds to build a good reputation, and only one bad one to lose it |
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| Milton H Erikson MD | All successful communication is hypnosis |
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| David Maister | Being good at business development means nothing more than a sincere interest in clients and their problems and a willingness to go out there and spend time being helpful to them |
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| Robert Louis Stevenson | Everyone lives by selling something |
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| Will Rogers | If advertisers spent the same amount of money on improving their products as they do on advertising then they wouldn't have to advertise them |
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| Lord Northcliffe | Journalism: A profession whose business it is to explain to others what it personally does not understand |
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| The Times | Lord Leverhulme once said that he knew very well that half the money spent by his company on advertising was wasted. The problem was to find out which half |
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| Cherokee | Oh Great Spirit, grant that I may never find fault with my neighbour until I have walked the trail of life in his moccasins |
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| Stephen R Covey | Seek first to understand and then to be understood |
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| David Ogilvy | The consumer is not a moron. She is your wife |
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| William McGowan | The meek shall inherit the earth, but they'll never increase market share |
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| E B White | There is no great writing, only great rewriting |
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| H G Wells | There's no passion equal to the passion to alter someone's draft |
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| Dale Carnegie | You can close more business deals in two months by becoming interested in other people than you can in two years trying to get people interested in you |
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| Tom Peters | We are exactly as good as the clients who push us the hardest |
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| Schultz, Tannenbaum & Lauterborn | What most marketers face today is a parity marketplace in which the only true differentiating features are either logistics or communications |
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| Philp Kotler | Whilst advertising is what you pay for, PR is what you pray for |
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| Sigmund Freud 1915 | Words were originally magic and to this day words have retained much of their ancient magical power |
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