Estates Gazette Property Marketing Summit 2017 – Goals, Digital, Innovation, Content, Video and ExperiencePosted on: July 3, 2017
I went along to the annual Estates Gazette Property Marketing Summit last week. It’s been reduced from a full day programme to half a day and two discussion panels dominated the programme although there were some real gems in the other presentations. The focus was on marketing physical properties rather than property and professional services. There was also a bias to all things digital. I enjoyed using the interactive software to ask questions (www.slido.com).
Challenges facing property marketers
What is digital? There was a lively, cartoon-based session from Thomas Brown of @ThinkStuff. His first point – based on research for his book with Deloitte – was that digital means different things to different people. This often results, he argued, in digital programmes that were not aligned with strategic priorities.
Innovation inhibited He also made an interesting observation about the promised measurability of digital and focus on ROI leading to a suppression of innovation – particularly as technology and human behaviour are changing so fast. 80% of the delegates polled felt that the property sector was not being courageous.
Customer experience first Despite the opportunities available with digital, he stressed that the customer journey and experience must come first. His poll suggested that 65% felt that the property sector doesn’t understand its clients enough.
Bland thought leadership Another poll revealed that 90% of delegates felt that too much thought leadership in the property sector was boring, self-indulgent and frivolous. There is a lack of distinctive content.
Markus Kramer (@Markus_Kramer) of Brand Affairs – formerly marketing head of luxury brands such as Aston Martin, Harley Davidson and Vertu phones – echoed his thoughts saying that without clear objectives and relevant content, digital programmes – including apps, were likely to fail.
He also made the point that whilst most people can recall the first and second brands or historical facts, few remembered the third – showing the importance of brand awareness and positioning. He also stressed the need for marketers to be the Client Experience Officer. He observed that marketing’s role has shifted from creativity to measurability – but there was still a need to measure conversions rather than conversations.
Current property marketing campaigns
The first panel – including a marketing manager from Great Portland Estates – suggested that if marketing budgets were cut, the things they would fight to retain included: content marketing, video, print and programmatic digital advertising. There was also the view that the property industry is five to 10 years behind marketing in other sectors. There was recognition that people still needed face-to-face contact – despite the growing popularity of omni-channel communications and video.
Social media update
There was a sparky and provocative presentation by Alex Pettitt (@Alexpettitt) – a creative technologist and live broadcaster. He talked about the continuing growth in social media and the changing demographics with older people engaging. He shared an impressive statistic that there was 403% more enquiries when properties used video. He urged marketers to know their audiences and the platforms they used, to cross-pollinate content between platforms, to use 10 second teaser video trailers and square format video, to “script for silence” (85% Facebook users watch video without sound) and to always include a call to action. He mentioned Twitter Periscope in his comments about the growth of live video – Facebook live videos receive 10 times more comments.
The second panel – with people from Here East (@HereEast), Stanhope and the Crown Estate (@TheCrownEstate) focused on innovation. Joy Nazzari of dn&co said that too many briefs were generic and lacked insight into the customer or real differentiation. She referenced Simon Sinek’s work.
On place-making, historical legacy played a key role in the development of Stanhope’s Television Centre near White City and The Crown Estate’s St James in the West End. Here East focused on the creative and technology cluster near the former East London Olympic site.
Gavin Poole, Chief Executive of Here East then shared some military stories to illustrate the components of a high performing team: clear goals, dynamic and fast-moving plan and collaboration.
The final thought-provoking case study was from a duo at Sectorlight who talked about artificial intelligence (AI). Interestingly, they suggested that white collar jobs were most at risk (mentioning the Legal Robot app) and the need for marketing to evolve so that campaigns “marketed to machines”.
Property Marketing Awards
The Property Marketing Awards (PMA) took place in the evening – with wins for Paddington Central, The Albert Estate Manchester, The Brunel Barge Marketing Suite, Segro plc, Paintworks Bristol, Central Bedfordshire Council, Ballymore and NextBigThing amongst others. https://www.propertymarketingawards.co.uk/
The Twitter hashtag for the conference was #EGSummit
Reports from previous years’ conferences:
- Property marketing - That's the way to do it!
- Building brands – while building a PSF
- Property marketing and PR
- Update on Apps in professional service firms
- Lawyers, agents and media on international communications in real estate
- Twenty years and counting - The past and future of professional services marketing
- Property marketing case study – John Rushton at Small Back Room: Community, content and customer experience
- Property marketing case study – Will Wright at White Space: Branding and video seeding
- CRM, sales pipeline, project management and collaboration system – Glasnost21 for small and medium firms
- Property marketing case study – Antony Slumbers: a sense of place, experiential marketing and augmented reality
- Property marketing case study: Adam Tinworth on the challenges of on-line communities and content management
- Property marketing case study – Kurt Özfıçıcı at Fresh01 on virtual tours, drones, Google glasses and projection mapping
- Property marketing case study – Video at Knight Frank, Berwin Leighton Paisner and Estates Gazette
- Property marketing case study – CBRE at MIPIM with bears and bulls video and social media
- Property marketing: Trends and challenging convention (Summary of EG Property Marketing summit speech)
- Property Marketing: Digital or non-digital? (Land Securities)
- Property marketing – To social media or not to social media? (Knight Frank)
- Property Marketing Case Study – The power of brands in B2B and B2C (Cluttons, Workspace and CBRE)
- Property marketing case studies – Relationship management at DTZ, GVA, JLL, Knight Frank and Savills
- Sign up for the 2nd Estates Gazette Property Marketing Summit
- Update on digital marketing and social media in the professions (May 2015)
- Nine takeaways from the second annual Estates Gazette property marketing summit
- Change management in a surveyors’ practice – Bridging the gap between the old and the new
- The power of three in personal introductions (BrandMe)
- Be more T Rex - Client management with dinosaurs
- How to design a marketing and business development team
- Dear fee-earner, Love from Leeds: Why you should allow your marketing and business development team to help you to develop campaigns
- People management in a property partnership
- Referrer management – what do you do when you can’t reciprocate work referrals?
- Top tips for motivating people
- Six insights into managing a surveyors’ practice (2016)
- Anderton Gables building consultancy appoints Kim Tasso as Non-Executive Director
- Content development – Get blood out of a stone
- Managing client service in surveying and property partnerships
- Cross-selling and referrer management – The view from marketing and BD
- Change management and creativity – Why a third adapt more easily
- Leading a surveyors’ practice – Eight insights into leadership in property
- Integrated marketing – Joined up sector, KAM and CEM programmes
- Continuing Professional Development (CPD) – Comparing systems for lawyers and marketers
- To merge or not to merge? Merging property partnerships
- How do we get more women into surveying?
- Property marketing case study – Key points from the EG property marketing conference 2018
- New and free learning resource for lawyers and surveyors – from Davitt Jones Bould solicitors
- Professional Marketing Conference Report 2017 – Client focus, technology and disruption
- Work Update - Kim Tasso clients and assignments
- System review – Intapp integrates technology and information across the client life cycle
- Thought leadership, campaigns and project management – Nine insights from a workshop (2017)
- Property marketing case study – Client and key client relationship management at JLL
- Google and social media advertising
- Vuture – Marketing and relationship management automation in professional services firms
Category: Kim's Blog, Marketing, Property, Social Media, Statistics and trends
Tagged: Agents, Apps, Brands, CEM, Client Experience Management, Client service, Conferences, Content Management, Digital Marketing, Effectiveness, events, Innovation, Marketing, Property, Real estate marketing, ROI, Social Media, Surveyors, Thought leadership, video