Internal communication – Why, how and what?

Posted on: February 9, 2018 Internal communication

At a recent training session for marketing and BD assistants, we considered the importance of internal communication – why, how and what? Why is internal communication important? Internal communication in a professional service firm (PSF) is important for a number of reasons: Culture – Each firm will have a slightly different corporate or workplace culture. […]

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Leadership: Emotional contagion, delegation, coaching and team meetings

Posted on: January 12, 2018 Leadership: Emotional contagion

At the end of last year I ran a half day training session on management and leadership for marketing and business development professionals. Some key topics of interest were emotional contagion, delegation, coaching and team meetings: Emotional contagion Those around us are affected by our emotions. This means that if we express dismay, worry, frustration […]

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Future marketing manager – Perception, Motivation and Planning (Oct 2017)

Posted on: October 20, 2017 Oyster - Future Marketing Manager

At the recent Future Marketing Manager http://www.pmforum.co.uk/training.aspx we covered the usual wide range of topics. However, the three themes that involved the most discussion were perception, motivation and planning.  Perception Perception is “the way in which something is regarded, understood, or interpreted”. There was recognition that how marketing and business development in the professions is […]

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Property marketing case study – Client and key client relationship management at JLL

Posted on: October 18, 2017 Property marketing case study - CRM at JLL

At the 2017 Professional Marketing Conference http://www.pmforum.co.uk/conference.aspx , Anna Lind, Director of Client Relationship Management at JLL where she leads a team of seven, provided a fabulous property marketing case study. She talked through her six element client relationship management (CRM) and key account management (KAM) programmes which she has developed during her three and […]

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Book review – Key Coaching Models by Stephen Gibson (and other coaching books)

Posted on: August 26, 2017 Coaching models

I am often asked for book recommendations on my coaching and mentoring courses so I thought I’d take a look at this one on coaching models. It’s stuffed full of useful models so I’d recommend it to experienced coaching practitioners. But as coaching (and counselling) skills are important in establishing a relationship I’ve included some […]

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