Client feedback

BDO strategy, Price Bailey time sheets, knowledge management and client expectations:Accountancy Age Best Practice Conference 2012

This year, the conference took place at the lovely St Ermin’s hotel in Victoria on one of those rare days of sunshine. I was surprised that the numbers appeared considerably down from last year http://kimtasso.com/accountancy-age-best-practice-conference-june-2011 Creating an award winning firm – Jeremy Newman, BDO After a brief introduction by Peter Read More

Legal Review at British Land

In a January issue of The Lawyer (16th January 2012), there was an article about how the relatively new FD (Lucinda Bell – daughter of a former BL CEO – was formerly head of tax) was given the brief to review relationships with outside law firms. It seems that a Read More

2013-08-06T17:06:48+01:00February 14, 2012|Kim's Blog, Lawyers, Property|

Client feedback on brand at PM Forum Conference 2011

Yesterday I attended the annual Professional Marketing Forum Conference: “Live your brand values and enhance the client experience”. As always, there were many excellent speakers and lots of food for thought – detailed comments will appear in my article in the next edition of Professional Marketing magazine. http://www.pmforum.co.uk/magazine/current_issue.aspx But for me, Read More

2013-08-01T22:23:38+01:00September 22, 2011|Kim's Blog, Lawyers, Relationship Management|

MPF/FT report “Lessons for law firms: Putting clients at the heart of your management”

This report by the Managing Partners Forum http://www.mpfglobal.com/ and the Financial Times was published in June – and was then the subject of a national roadshow - and you can download it here: http://ftcorporate.ft.com/resources/ The purpose of the on-line research into the views of 433 people (17% CEO/chairs of companies and 10% Managing/Senior Read More

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